Order policy
A straightforward policy designed to protect the integrity of temperature-sensitive research materials while resolving genuine order issues quickly.
Due to rigorous quality-control standards and the fragile nature of our products, we do not accept returns.
In the rare event that your order arrives with missing, incorrect, or damaged items, contact support@goelevara.com for assistance. Include the order number and clear details so the team can review the issue promptly.
Cancellation requests must be sent by email before shipment. Once an order has shipped, it can no longer be canceled.
For any order concern, email support@goelevara.com. Our support team will do its best to assist promptly and satisfactorily.